Frequently Asked Questions
Everything you need to know about your order and our official merchandise.
How long will it take for my order to arrive?
Domestic orders typically arrive within 5-7 business days. International shipping varies by location but generally takes 10-21 business days. You will receive a tracking number via email as soon as your package ships.
What is your return policy for merchandise?
We offer a 30-day return policy for most items. Products must be in original, unworn, and unwashed condition. Please note that limited edition vinyl and opened media products are non-returnable unless defective.
How can I ensure I am buying the correct size?
Each apparel item features a detailed size chart link on its product page. We recommend measuring a favorite shirt from your wardrobe and comparing it to our specifications to ensure the perfect fit.
Do you ship worldwide?
Yes, we ship to most countries globally. Please be aware that international orders may be subject to local customs fees, duties, or taxes, which are the responsibility of the customer upon delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
What should I do if my item arrives damaged?
We take great care in packaging, but if your item arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage and your order number to arrange a replacement.